PRODUCT EXCHANGE AND RETURN POLICIES
With the desire to provide customers with the best shopping experience, ELPIS is always willing to meet the customers’exchange and return demands.
In what cases can products be exchanged
- Sizing problem: We will accept one time exchange for sizing issues but the customer will be in charge of the return fee.
- Damaged product: We will accept exchange if you have received our product in damaged condition. We only accept exchange request within 3 days from the day you received the item.
- Exchange to another product: We will accept one time exchange if you wish to change your recent purchase to another item. Surcharge may apply due to pricing differences.
- Returns must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full - or charged against any refund or credit.
For orders that has been damaged while received due to manufacturing or shipping we will re-sent the order without any charge.
Note: We only accept exchange and return within 3 days after the order has been delivered (we will use online tracking system to check on the delivery date)
Since our products are limited we will not accept return nor refund if you are not satisfied with our products.
If you need any assistance, please do not hesitate to contact us.