Registered Business: ELPIS

Registered in Ho Chi Minh city, Vietnam
Registered Address: 270 Vo Van Tan st, W.5, D.3, Ho Chi Minh city, Vietnam.
Registration Phone Number: +84 938.368.050

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DEFINITIONS
In these conditions the following terms shall have the following meaning “the Company” means ELPIS “The customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.

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PAYMENT & VAT
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice.

Customers outside of Vietnam are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by VN post/ EMS/DHL Express directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

 

CLAIMS
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

LIABILITY

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

SPECIFICATIONS
The company reserve the right to alter specifications to those stated on the website, including slight differences in color, shade and size. The customer’s statutory rights will not be affected.